Services

ITS gives priority to your business. Our professional service engineering team supports you with the expertise that is needed for your instruments consistent optimization and long term maintenance. In short, our Professional Services is our key value proposition to you.

In realising our Expertise and Commitment to the continued optimized utility of your instruments, we provide the following areas of service support:

Installation and Training

ITS service engineers ensure the proper installation and requirements compliance of your instruments. Performance and safety are key factors. Professional training is comprehensively provided to aid customers in product usage and routine maintenance.

Validation (IQ/OQ/PQ)

ITS provides the full range of validation programs tailored to your organizational SOP, increasing product performance and reducing unexpected repairs, so you know that your instruments are performance-optimized. This includes rigorous testing and verification to ensure functionality according to factory standards. Service documentations include detailed checklists and records, for tracking of works completion and other pertinent technical information.

Application Support

ITS application specialists and service engineers are professionally trained to fully match the markets exacting needs, resolving your technical issues with the most minimal downtime. Every instrument in our product portfolio is comprehensively covered by this area of application support.

ITS carries out onesource testing and calibration services, in an allencompassing maintenance warehouse that saves time and reduces costs with all your service needs under one roof. With the exception of Calibration services, all the service aspects above can be conveniently fulfilled via our Preventive Maintenance Program.

ITS Preventive Maintenance Program (PMP)

In your rigorous and cutting edge disciplines of science and medicine, we provide you with customized Service Level Agreements (PMP SLA) to match your unique requirements. This allows you to have a service package thats just right for your system.

Our Service Level Agreements give you the following benefits:

  • Confidence in your instrumentation results - Maximizing results accuracy
  • Reliable, accurate projection of ownership costs - Maximizing budget efficiency
  • Minimized frequency and duration of instrument breakdown - Maximizing instrument uptime

In short, our Preventive Maintenance Program (PMP) gives you maximum value for your instrument via

  • Regular scheduled PMP visits and pre-emptive parts replacements
  • Fixed PMP rates for the duration of your SLA
  • Priority response from trained PMP Engineers.
  • Functional testing
  • Pre-agreed on-site response time
  • Essential parts coverage
  • Labour coverage

Calibration

Apart from the Preventive Maintenance Program, ITS also offers professional expert service in Calibration. There are 3 key factors to accurate instrumentation results for reliable scientific method outcomes:

  • Validated Method (Theory Application),
  • Calibrated Equipment (Instrument Tuning)
  • Proper Operation (Human Precision)

Of these 3 Key Factors, proper instrument calibration is the most readily modifiable factor to improve operational reliability, reducing resource wastage and re-testing downtime.